1. Introduction
Phoenix Counseling & Wellness Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”).
2. Information We Collect
When you visit our Site, we may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide through contact forms or appointment requests.
- Health Information: If you provide details about your mental health or reasons for seeking counseling, we treat this information with the highest level of confidentiality.
- Usage Data: IP address, browser type, pages visited, and other technical data collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use the information collected for the following purposes:
- To ensure compliance with legal and ethical obligations.
- To schedule and manage appointments.
- To respond to inquiries and provide requested information.
- To improve our website functionality and user experience.
4. Confidentiality of Health Information
Any health-related information you provide is protected under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). We do not disclose personal health information unless required by law or with your explicit consent.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share information in the following circumstances:
To prevent harm or safeguard individuals in crisis situations.
- With authorized personnel, such as therapists or administrative staff, for service-related purposes.
- With third-party service providers (e.g., scheduling software, payment processors) who help us operate our Site and services.
- If required by law, such as in response to a subpoena or court order.
- These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but doing so may affect the functionality of the Site.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the information we have about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your information, subject to legal and ethical considerations.
- Opt-out: Withdraw consent to receive marketing emails by following the “unsubscribe” instructions.
To exercise these rights, please contact us using the information provided below.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Phoenix Counseling & Wellness Center
1721 Ashley River Rd, Suite B, Charleston SC 29407
843-209-8840
intake@counselingbyphoenix.com
Thank you for trusting Phoenix Counseling & Wellness Center with your privacy. We are committed to ensuring your information remains secure and confidential.